Frequently Asked Questions

  • H&O Local provides ongoing digital support for local businesses, including social media content, short-form video, branding and graphics, Google Business Profile support, website assistance, and digital strategy. The level of service depends on your monthly plan.

  • Choose the H&O Local plan that best fits your business. Your subscription is billed monthly and includes a defined amount of ongoing digital support and content each month.

  • No. If you already have business accounts, we'll help you provide H&O Local with the appropriate management access. If you don't have the accounts you need, we can assist with setting them up.

  • Whenever possible, no. We prefer official manager, administrator, or business-access permissions rather than sharing login credentials. This keeps your accounts more secure and ensures you remain the owner of your business accounts.

  • You do. Our goal is for the client to retain ownership of their business's accounts and digital assets while H&O Local receives the appropriate permissions necessary to manage them.

  • Yes. Giving H&O Local management access does not mean giving up your own access.

  • Your monthly services will stop according to the cancellation terms of your plan. Your business accounts, pages, and other client-owned assets remain yours.

  • Depending on your plan, H&O Local can create graphics, captions, social posts, short-form video content, content calendars, and other agreed digital materials.

  • You and H&O Local can establish an approval process during onboarding. Some clients may prefer to approve content before publishing, while others may authorize H&O Local to publish approved categories of content directly.

  • Yes. We can assist with eligible website content and updates depending on your plan and the platform your website uses.

  • No. Advertising spend, paid software, hosting, domains, printing, professional photography, on-site filming, and other third-party costs are separate unless specifically included in writing.

  • After becoming a client, we'll provide the appropriate method for sending brand materials and content needed for your services.

  • After your subscription begins, we'll first complete onboarding and gather the access, brand information, and materials needed to begin your monthly services.

  • Yes. Contact H&O Local if you need to increase or reduce your level of monthly support, subject to the terms of your subscription.

  • Contact us and tell us about your business. We'll help you understand which plan best matches the amount of ongoing support you're looking for.